How can we help?

FAQ

The Products

What types of wounds or issues can I use this for?

Scar Balm can be used on a large variety of wounds, skin conditions and injuries. These may include minor and late stage large wounds, mud fever, allergies, Rain and urine scald, dry and chaffing skin and much more. It really is a go-to balm that is versatile, simply to apply and great for spots that are hard to cover or bandage.

What makes Scar Balm work so well?

It's all about the Manuka Honey. For thousands of years Manuka honey has been famed for it's healing benefits and now science has proven why. Highly anti-inflammatory and anti-bacterial, manuka honey reduces bacterial build-up in wounds and skin conditions, preventing infections and allowing rapid healing. It also reduces inflammation meaning tissue binds back together more quickly and correctly without as much scar formation. Manuka also keeps wounds moist and reduces pain and itching.

Is Equihoney ethically made and produced?

Absolutely. We never have and never will test on animals, other than our good selves of course. 

We also ensure that all of our raw ingredients are ethically sourced and we reduce our environmental impact as much as possible. There’s always room for improvement and we will post updates about this as we develop new processes.

Where are Equihoney products made?

All Equihoney products are formulated and manuafactured in Queensland, Australia. 

Can I use Scar Balm on fresh wounds?

Scar Balm can be used on small fresh wounds. For large wounds other early stage treatments may be more appropriate, however as larger wounds have scabbed over scar balm is perfect treatment to utilise. 

Is Equihoney made of all natural ingredients?

Yes, all of the ingredients used in all Equihoney products are completely natural. 

Does Equihoney guarantee no scarring?

As much as believe in the efficacy of Scar Balm we can’t guarantee there will be no scarring after a wound or injury. Scarring and the extent of it is affected by a large variety of factors. However we do believe that scar balm gives wounds and damage the very best opportunity to heal with the least amount of visible scarring possible. 

The Company

Where is Equihoney based?

Equihoney is based in the Scenic Rim, QLD Australia. 

Is Equihoney Australian owned and operated?

It sure is. Equihoney is privately owned and operated in Australia. 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long does shipping take?

Processing Times

All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Times

Please use the table below for shipping time estimates based on your location. All orders are shipped from Melbourne, Australia.

COUNTRY - SHIPPING TIME

AUSTRALIA - 2-7 DAYS

NZ - 2-7 DAYS

UK - 5-15 DAYS

USA - 5-15 DAYS

CANADA - 5-15 DAYS

EUROPE - 10-20 DAYS

ASIA - 10-20 DAYS

REST OF WORLD - 10-30 DAYS

*TRACKING: All items are sent with tracking (AusPost for Australia, DHL for rest of world). You will receive an email with tracking details once your order has been shipped.

**Days = Business Days

Can I cancel my order?

Yes if you can cancel your order as long as we receive your cancellation in writing via email, prior to your order being dispatched.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What does shipping cost

Orders in Australia are shipped FREE standard post.

All orders are shipped regular (not express) by AusPost from our warehouse. Express shipping is available at an extra cost.

NEW ZEALAND

All orders are shipped by AusPost from our warehouse.

Shipping fee: $10 under $75 spend, free over $75

ALL OTHER COUNTRIES

All orders are shipped regular by DHL and costing will be calculated at checkout based on weight and location.Answer

Wholesale & Distribution

How do I become an Equihoney wholesaler or distributor?

Please send us and email with your request and some details about your business to hello@equihoney.com. We will then send through relevant catalogue and terms and conditions and assist with ordering. Looking forward to hearing from you.

Get in touch

Have questions about your order, or a general enquiry?